Studio Policies and Procedures

Effective Date: November 1, 2024

At Oak Cliff Pilates, we strive to create the best experience for everyone in our community. As we grow and get busier, we’re implementing updated policies to ensure fairness and give everyone a chance to join classes—especially when waitlists are involved. Let’s work together to keep our studio running smoothly!

How to Book & Manage Classes

Use the App: Download the Oak Cliff Pilates app on Apple or Android to easily book and cancel classes, manage your membership, and stay on top of your schedule.

Class Cancellation Policy

Life happens, but when plans change, please be mindful and cancel your class in advance to allow others on the waitlist to join.

Cancel at least 4 hours before class: If you cancel within 4 hours of class, a $15 fee will be charged to your account, and you will lose that session.

This gives us enough time to alert someone on the waitlist to take your spot!

No-shows: If you miss class without cancelling, a $25 fee will be charged, and you will lose that session.

Emergencies: We understand emergencies happen. If something unexpected comes up, let us know, and we’ll work with you to reverse any charges.

Contact us by text or email if needed:
469-340-0422
info@oakcliffpilates.com

Class Arrival Policy

Be on time: Arriving late disrupts the flow of the class and the experience for others. If you’re late or not fully prepared for class, we may kindly ask you to reschedule.
Plan ahead: Parking can sometimes be unpredictable, so give yourself extra time to arrive and settle in.

Thank you for helping us maintain a supportive and organized Pilates community. We’re grateful for each of you and can’t wait to see you in class!

– The OCP Team